We’re very proud to have met some wonderful people whilst managing their properties or being their Kent letting agent. We’re delighted that they were willing to talk about their experiences so that you can be assured that it’s not just us saying how great we are!
Carlean Lettings was fantastic at helping us move to our new place. Needing a very quick turnaround Sue and the team delivered a beautiful place in a very short time and in extreme weather conditions. A great service!!
I have resided at 13 Foordside Apartments for a period of 23 months and it was the best 23 months I have ever had in rented accommodation. We were regularly updated with any changes within and around the premises. Carlean lettings are exceptionally professional and if I have a property, I would love and trust Carlean Lettings to take care of it for me!
Carlean have been a great landlord / letting agent. The initial process was very easy when compared with other companies who make you jump through hoops. Carlean are always responsive to issues and are proactive in getting them sorted. If I needed to rent again, I would definitely use Carlean.
The property was of a good standard, and Sue was a responsive landlady. Moving in and moving out was easy. Would definitely rent again, it was a pleasure living there.
I have rented an apartment at Foordside through Sue at Carlean for some years and can honestly say that it has been a totally positively experience with many happy memories for me. I would thoroughly recommend the company to rent from and they look after the properties to a very high standard with a prompt and professional response to any issues that arise. Thank you to Sue and her team at Carlean.
We have rented through Sue Hainsby at Carlean Property Management for 3 years and are more than happy - Sue is on hand at all times if there's a problem and will endeavour to fix it promptly- she goes above what's expected and it's very appreciated
Sue is a very dedicated property manager, she keeps us fully informed on every aspect of our property and always goes the extra mile...thanks again Sue you're doing a great job.
We have lived in a Carlean property for over 2 years and have always found Sue to be a excellent landlady. Any domestic issues that arise are dealt with promptly. We definitely recommend Sue and Carlean Property Management to friends and family.
Foordside apartments in Rochester is a great place to live. The building is modern, clean, safe and secure. Originally I moved into the building in 2014, I enjoyed living in this building soo much that I decided to move back in upon my return to the area. The management group are well organised and quick to resolve any issues that may arise. As a resident I highly recommend Foordside Apartments and the Carlean Property management group.
Sue has been our landlady for over 2 and a half years and easily the best we've had. She is professional and clearly takes pride in her work while remaining friendly. Sue has been quick to respond to any issues we've had. The property itself is managed very well and we're well informed by Sue about anything affecting it. We've found the whole experience renting at one of Sue's properties stress free, from our first viewing to now, and that's testament to her hard work.
Carlean have always provided me with a professional and efficient service whilst maintaining a very personal touch. I have peace of mind leaving my property in their hands as I am confident that they will deal with any problem quickly and without fuss or inconvenience. I would highly recommend Carlean to any Landlords or tenants.
Having not rented before and therefore unsure of all the requirements of being a landlord, my husband and I were made to feel at ease and assured by Carlean Property Management. Sue's professional approach and attention to detail made the whole process simple for us. Not only were we kept informed at every stage but Sue spent many extra hours ensuring that our property had that 'homely' touch going that extra mile to ensure that our tenants and ourselves were happy. Overall a very efficient service and highly recommended.
I have never dealt with such a professional and friendly service. From start to finish Sue/Carlean has/have demonstrated the highest professional standards. She/They are friendly, personable, highly responsive and even manage to bring humour to what can often be a stressful process. I would certainly recommend her/them.
I had been considering buy to let for some time, but was concerned about the potential hassles that can accompany this type of investment. Sue Hainsby assured me that she would take care of all aspects of managing the apartment, and that is exactly how it has worked out. Sue is a rarity in that she does what she says she is going to do, which in practical terms has meant bringing in reliable tenants, ensuring the quality of the apartment is maintained and dealing clearly and efficiently with all applicable administration. I wouldn’t hesitate to recommend her.